The Crossroads Group, Inc. has over fifteen years of experience providing surveys for primary health care centers, with over 95% client retention since 2005.
The Crossroads Group’s Rapid-Response Patient Survey System is uniquely designed to provide CommonWealth Purchasing Group Members with an actionable scorecard and improvement tool, designed for strategic planning, operational improvement, and staff performance management.
Community Health Specialists
Phone Interview Methodology: 100% live bi-lingual professionals
Guaranteed and Customized Sample Sizes
Random Sampling: Balanced by Department, Site and Provider
Rapid Post-Encounter Contact & Reporting
CG CAHPS measure integration with key satisfaction measures